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The M&C Advantages

Milliken & Craig has invested heavily in the latest Information Technology, software and telecommunication systems in our operations.

All our communications with debtors are systematically documented for convenient access to assist in the execution of our collection strategies.

We are innovative and flexible enough to integrate our work with the various departments within your organizations.  We have also conducted training programs for credit control departments of our clients to improve on their bad debt collections as well as to apply a more profitable credit policy. We have assisted in devising regional procedures for credit control units of various multi-national companies besides undertaking reconciliation work for their takeover accounts.

The first phase of our collection process will be to acquire all information available regarding the debtors' assets, location, affiliates and stakeholders before we begin pursuing the debtors for payments.

We do this to create the optimum cash inflow for our customers while permitting them to focus their energies on their core business functions. Dispose all the extra costs incurred in your business by placing your cases with us. Certain cases may require legal representation. As an organization with over a decade of experience, we know that for certain cases, we are the best!

Automated Customer Reporting Process

Milliken & Craig utilizes a comprehensive and customized Windows-based software system which comes with features to ensure better security, mobility, flexibility, and scalability. This enhances our performance to meet the expectations of our customers. Our online system authenticates each case placed with us and every contact we had with debtors. The complete progress of our negotiations with your debtors can be accessed reliably and with ease. All details relevant to the cases like date and time of contact and proposal plans discussed will also be stored.

We also exploit the latest soft phone technology for all our telecommunication requirements. Besides logging and call-forwarding functions, our soft phone technology permits us to hold meetings over the phone with our partners abroad via our telecommunication capabilities.

Milliken & Craig acknowledges the urgency of overdue accounts of our customers. Therefore we have created an Automated Customer Reporting Process incorporated into our customized software system for our reporting purposes. Information on developments of placed accounts, statistical data, total collections, potential collections and our communication with debtors are all described in our online records management system.

We will periodically furnish the records in graphics, reports and other modes of presentation at your convenience. Our reporting apparatus enables a two-way communication flow between our customers and us. Occasionally, after reviewing our reports, they may propose certain collection approaches to us. All input is welcomed.  

Intelligence Network and Database

The access of our intelligence networks and databases are exclusive to our subscribers. These networks, consisting of our associates as well as internal and external databases, are unavailable elsewhere.

No industry is insulated from bad debts regardless of its size. Bad debt is also a common phenomenon for businesses in a well-regulated environment. Milliken & Craig has managed to gain an acute understanding of various business practices in different countries of the region. This understanding is vital in ensuring that the maximum amount of payments can be secured for all cases placed with us.

We will dedicate a significant portion of our working time to get acquainted with your debtors' business information, practice and industry norms before the collection process begins. For those common debtors in our list, we formulate a special strategy to collect money from them as well.

We are Unique and Professional

By subscribing to Milliken & Craig's services, the fees are only commissions based on a fixed percentage of the amount collected regardless of the size of your placements. We do not charge a certain percentage upfront of the placed amount and no hidden charges will be imposed.

We believe that legal representations have their specific roles within the court of law. However, the best approach to debt management is regular and decided consultation. Even occasionally, this can be complicated by certain debtors who remain inaccessible. Our skip tracing services include several functions, to locate these inaccessible debtors as well as to evaluate their business information and assets. This is done to facilitate our negotiations with your debtors to achieve the desired outcome, for us and for you.

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When cases (are) entrusted to your agency, most of them are provided (with) feedbacks with high efficiency and professional risk management advice, which adds extra value to our clients. The diligent attempts and professional skills of your staff are indispensible to the recovery (process).

Vincent, Wang Shu
China Export & Credit Insurance Corporation

MobileOne Ltd has appointed Milliken & Craig as one of their main debt recovery agent since 1999. M&C has given us excellent support in their debt collection efforts and has constantly displayed the highest level of professionalism in their services. M&C's response has always been prompt & efficient. In view of M&C's track record with M1, we will not hesitate to recommend their debt recovery services to any company that wish to appoint them as their debt collection agent.

Khoo Ai Lin,
MobileOne Limited
We wish to congratulate Milliken & Craig for a job well done! They were assigned two of our most difficult oversea debtors, and to our absolute surprise, both cases were solved with such lightning speed we could hardly imagine. Though they couldn't tell how they did it, we got every cent back, and that's all we care.

Tan Pin Ho, Peace River Marketing Services
We thank you and your collection team for being fast in responding to us whenever we enquire about status of our debtors. We also appreciate your quick assignment of alternate staff when the staff go on maternity leave or no longer handling the case.

Well done and thumbs up to your efficient team and may you all have a great year ahead :)

Jacqueline Chiang
Chevron Singapore Pte Ltd

Awarding  you the Certificate of Achievement in recognition of your outstanding achievements and contributions throughout the year.

Liew Pui Shin giving TOP COLLECTION AGENCY AWARD 2008, UOB Malaysia.

M&C has been one of our top agencies in debt collection services since year 2003.

We would like to express our appreciations to the M&C Team for their support and contributions.Well Done!

Ko Ser Ching
Diners Club (S) Pte Ltd

We would like to commend Milliken & Craig for their Good Debt Recovery service provided to our company since 1999.

M&C's approach is professional and flexible enough to cater to our requirements. Their customer service is commendable
and issues resolution is on timely basis.

We would recommend M&C as our preferred Debt Recovery Agency for their good performance and strong support.

Samantha Poh
MobileOne Ltd
We have worked with M&C for quite sometime and truly valued M&C as one of our partners in the area of debt collections. Your (M&C's) efforts are greatly appreciated especially in difficult country like Pakistan.

Ms Chin Hwee Siang
Coface Credit Management Services Pte Ltd