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Our Collection Officers

We also concentrate extensively on our internal clients, our workforce. We go to great lengths to appoint motivated and dedicated Collection Officers with a natural instinct for debt collection. Our Collection Officers are well-versed in matters of risk assessment, legal framework, dispute management, and are acquainted with local business practices of cases placed.

Our training programs ensure that our Collection Officers will be competent, tactful and persistent negotiators with debtors to create workable arrangements in solving payment problems.  We recognize your urgency in recovering your debts. That is why our Collection Officers are always just a phone call away if you have placed your cases with Milliken & Craig.

Training of Collection Officers

The objectives of our development programs for our Collection Officers are to guarantee that each collector will be methodically equipped to manage cases assigned to them.

We have also produced our customized training manual for all our employees. This manual contains our company policies, performance expectations, as well as a guide to operating our specialized software system. This is followed by one-on-one training by our managers on the legal and accounting aspects of accounts receivables management. They will also understudy under the supervision of our senior collectors in their work process directed by our Standard Operating Procedure. An assessment would follow before we decide if they are ready to manage the cases on their own.

It is also compulsory for all our Collection Officers to participate in all our planned Continuing Education Program to improve their collection skills. These programs include customer-service and critical thinking skills. Thus, you can ensure that our Collection Officers are your best representation when it comes to collecting your debts.

Only interviewees with a positive attitude will be selected for employment with Milliken & Craig. They will be coached in negotiation techniques through role-plays. They are also trained to identify various types of debtors' characteristics, as well as the best approaches to manage them.

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When cases (are) entrusted to your agency, most of them are provided (with) feedbacks with high efficiency and professional risk management advice, which adds extra value to our clients. The diligent attempts and professional skills of your staff are indispensible to the recovery (process).

Vincent, Wang Shu
China Export & Credit Insurance Corporation

MobileOne Ltd has appointed Milliken & Craig as one of their main debt recovery agent since 1999. M&C has given us excellent support in their debt collection efforts and has constantly displayed the highest level of professionalism in their services. M&C's response has always been prompt & efficient. In view of M&C's track record with M1, we will not hesitate to recommend their debt recovery services to any company that wish to appoint them as their debt collection agent.

Khoo Ai Lin,
MobileOne Limited
We wish to congratulate Milliken & Craig for a job well done! They were assigned two of our most difficult oversea debtors, and to our absolute surprise, both cases were solved with such lightning speed we could hardly imagine. Though they couldn't tell how they did it, we got every cent back, and that's all we care.

Tan Pin Ho, Peace River Marketing Services
We thank you and your collection team for being fast in responding to us whenever we enquire about status of our debtors. We also appreciate your quick assignment of alternate staff when the staff go on maternity leave or no longer handling the case.

Well done and thumbs up to your efficient team and may you all have a great year ahead :)

Jacqueline Chiang
Chevron Singapore Pte Ltd

Awarding  you the Certificate of Achievement in recognition of your outstanding achievements and contributions throughout the year.

Liew Pui Shin giving TOP COLLECTION AGENCY AWARD 2008, UOB Malaysia.

M&C has been one of our top agencies in debt collection services since year 2003.

We would like to express our appreciations to the M&C Team for their support and contributions.Well Done!

Ko Ser Ching
Diners Club (S) Pte Ltd

We would like to commend Milliken & Craig for their Good Debt Recovery service provided to our company since 1999.

M&C's approach is professional and flexible enough to cater to our requirements. Their customer service is commendable
and issues resolution is on timely basis.

We would recommend M&C as our preferred Debt Recovery Agency for their good performance and strong support.

Samantha Poh
MobileOne Ltd
We have worked with M&C for quite sometime and truly valued M&C as one of our partners in the area of debt collections. Your (M&C's) efforts are greatly appreciated especially in difficult country like Pakistan.

Ms Chin Hwee Siang
Coface Credit Management Services Pte Ltd