Our demand letters are aggressive yet courteous. They are forwarded according to a schedule intended for optimum effect. Milliken & Craig’s letter services are a part of an integrated campaign containing multiple approaches in our collection process. The letters will be accompanied instantly by our tele-collection and even field services. We take great care in the way our payment demand letters are worded. They are expected to communicate our firm resolve in collecting the due amounts. They are also applicable in cases where retaining your debtors’ goodwill is a priority to you in the event that you would like to maintain a business relationship with them.
The First Touch
The success of any third-party collection depends on the very initial contact with the debtors. Our first touch with your debtors will determine the extent of the amount that can be collected and is fundamental in ensuring that the debtors will not be evasive. Our Collection Officers are also capable of arranging for alternative measures for your cases. In our experience, some debts are collected by making countless demand calls to debtors. Our customized telephone systems are equipped with logging functions to enable the managers and collectors to monitor calls made to debtors for training and reporting purposes. Some of your debtors might be genuine while others may not. Within the minimum time that our Collection Officers have while they are talking with your debtors on the phone, they are capable of gathering relevant information that will help us in planning our collection strategy.
Skip Tracking Services
A large segment of our customers employ our services due to absconded debtors. Our skip tracing services are offered to locate these debtors. Not all defaulters would flee with intents to conceal their location or contact information. One primary function of our skip tracing mechanisms is to determine this. All we require are your debtors full and complete names (as well as aliases), last known mailing addresses and forms of identification. Our tracing services will also help us gain access to information pertaining to your debtors’ assets. This information will be used to your advantage through our collection process.
Our formally-attired field services personnel are known for conducting themselves appropriately at your debtors business and residential premises. They are also trained with an eye for detail while undertaking the site visits to evaluate your debtors’ financial standing. However, the primary purpose of our field services is to apply the additional pressure to your debtors and to communicate our resolve in collecting the amounts due. The site visits conducted are unannounced. These visits are strategically planned when managing cases involving resistant debtors. Our field services personnel are also experienced in vis-à-vis negotiation techniques to secure payments.
Upon our customers’ requests, we have also undertaken external endeavors further to our core business functions. This include:
1. Collection training with our customers’ internal credit control staff