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A Brief View Of Milliken & Craig’s Machinery

Skill and Sensitivity

Our collection staff is well qualified and adheres to the highest standards of excellence and professionalism. Each collector handles a claim from the very first collection call to the final co-ordination in a lawsuit, assuring continuity in approach and consistent communication. During the process, a manager would also review the file to ensure quality to the highest level. Our aim is to preserve the relationship between creditor and debtor wherever possible. Our goal is to achieve the highest possible return on each dollar place.

Customer Care

Our culture is service-oriented and peer-cooperative. Of utmost importance to each member is supporting our customers and working effectively with one another. Customers are assigned one team to handle all their claims, allowing us to foster a spirit of cooperation. Our customer-aligned, team-based structure ensures you will receive the best care and support.

Comprehensive Reporting System

Our collectors maintain ongoing contact with our customers throughout the collection process. Our automated collection system permits 2-way communication between you and the collector, easy access to claim information, and the ability to review work in progress. We can also provide prompt tracking of single claim personally by our collectors, amicably by our affiliates, and through legal action.

Outsourcing Flexibility

Designing a unique management services package to match the needs of your organization is our ultimate goal. We work closely with you to assess your situation, analyze and evaluate your specific requirements, and tailor an effective outsourcing program. Our staff is trained to ensure an approach that reflects your customer-relations philosophy, and can act as a liaison between you and your customer or represent you transparently.

Delivering Financial Results

In a world of glittery salesmanship and wild claims, Milliken & Craig specializes in what really counts: PERFORMANCE. We know that a few percentage points of additional return can raise the net cash to your company by hundreds of thousands of dollars per year.

We take pride in producing those few extra percentage points that make the difference for our customers. We also pride ourselves on the way we do it - with superior technology, the industry's most skilled personnel, and over decades' experience of accumulated expertise in producing the desired result through effective communication with debtors.

Heightened Customer Service

At Milliken & Craig, we don't just pay lip service to our customers, it's the reason of our existence. We work hard to understand our customers and their industries.
Helping our customers enjoy the benefits of heightened communication in receivables process. Using the strategic profiling, our system apprises your customers of their account status at appropriate intervals to generate the desired response. Their questions are answered quickly and courteously to eliminate all barriers for quick payment. The result of this highly organized and personalized improvement in customer services is increased cash flow.

Our motto at Milliken & Craig is Customer First, which means the regardlessness of the type or size of the debt, we will service every customer with our utmost respect and professionalism.

Cost Benefit Analysis

There are numerous hidden costs involved in recovering due accounts; which include direct and variables costs. If you assign monetary values to less tangible effects like, the time used to negotiate with your debtors, or even perhaps loss of reputation because of the debt situation; these costs can take a heavy toll on your profit margins.

Engaging in other third party services to collect your bad debts will also force your business to incur costs in the form of fees, without any assurance that your due accounts can be recovered.

Our customers genuinely value our NO RESULT NO FEE policy because they get the assurance that we are committed to collecting the defaulted amounts of all cases placed with us.

Don't subsidize your customers!

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When cases (are) entrusted to your agency, most of them are provided (with) feedbacks with high efficiency and professional risk management advice, which adds extra value to our clients. The diligent attempts and professional skills of your staff are indispensible to the recovery (process).

Vincent, Wang Shu
China Export & Credit Insurance Corporation

MobileOne Ltd has appointed Milliken & Craig as one of their main debt recovery agent since 1999. M&C has given us excellent support in their debt collection efforts and has constantly displayed the highest level of professionalism in their services. M&C's response has always been prompt & efficient. In view of M&C's track record with M1, we will not hesitate to recommend their debt recovery services to any company that wish to appoint them as their debt collection agent.

Khoo Ai Lin,
MobileOne Limited
We wish to congratulate Milliken & Craig for a job well done! They were assigned two of our most difficult oversea debtors, and to our absolute surprise, both cases were solved with such lightning speed we could hardly imagine. Though they couldn't tell how they did it, we got every cent back, and that's all we care.

Tan Pin Ho, Peace River Marketing Services
We thank you and your collection team for being fast in responding to us whenever we enquire about status of our debtors. We also appreciate your quick assignment of alternate staff when the staff go on maternity leave or no longer handling the case.

Well done and thumbs up to your efficient team and may you all have a great year ahead :)

Jacqueline Chiang
Chevron Singapore Pte Ltd

Awarding  you the Certificate of Achievement in recognition of your outstanding achievements and contributions throughout the year.

Liew Pui Shin giving TOP COLLECTION AGENCY AWARD 2008, UOB Malaysia.

M&C has been one of our top agencies in debt collection services since year 2003.

We would like to express our appreciations to the M&C Team for their support and contributions.Well Done!

Ko Ser Ching
Diners Club (S) Pte Ltd

We would like to commend Milliken & Craig for their Good Debt Recovery service provided to our company since 1999.

M&C's approach is professional and flexible enough to cater to our requirements. Their customer service is commendable
and issues resolution is on timely basis.

We would recommend M&C as our preferred Debt Recovery Agency for their good performance and strong support.

Samantha Poh
MobileOne Ltd
We have worked with M&C for quite sometime and truly valued M&C as one of our partners in the area of debt collections. Your (M&C's) efforts are greatly appreciated especially in difficult country like Pakistan.

Ms Chin Hwee Siang
Coface Credit Management Services Pte Ltd