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About Us

Established in 1999, M&C specializes in 1st & 3rd party international & domestic collection services. Our core business and competency is debt collection.

Bad debts will cause your credit management department unwarranted hassle. Professional debtors are capable of being provocative and aggressive. Making contact with them can be an arduous task. It is more prudent to allow professionals like Milliken & Craig to manage these files for you – hassle free!

We are pleased to explore the various possibilities with you on how you can ensure that your average accounts receivable collection period is in line with your credit policy.

We have maintained meaningful and profitable long-term relationships with our customers primarily because we are reliable and simply easy to work with!

Free your business from unnecessary stress!

Our customers are constantly on our priority list and we ensure that our reporting processes are relevant, detailed and up-to-date.

Our high success rate in our collections in all types of industries is a testimonial by itself to our accomplishments in what we do best for the last decade.

Customers’ Relationship Management

Milliken & Craig is one of the few in this competitive industry who has embarked on a customer relationship policy in our organization. With our track record of 10 years sustaining and growing in this industry, we have retained several key customers that have been with us since the inception of our business.

Our procedural reporting apparatus to our customers will be monitored and upgraded regularly. This is further supported by our staff development agenda for the next phase of our organizational growth.

Commendation letters and references of our current and previous customers can be provided upon request.

Professional Conduct
Code of Ethics and Code of Operations

Milliken & Craig is legally registered with all relevant local authorities as well as being affiliated with global institutions. Therefore, we adhere to strict international guidelines in our collection work.

These guidelines incorporate the nature of our conduct with consumers, the level of honesty and integrity of our staff, the treatment and verification of debts with consumers, disclosure policies and many others.

This code is further reinforced by guidelines for our operations, which prescribe selected aspects of our reporting, recruitment, documentation, withdrawals, and remittance procedures.

Committing ourselves to these Codes has permitted us to be well-respected by our international affiliations and partner organizations.  

International and Regional Business

Ultimately, Milliken and Craig's biggest contribution to any business is that we offer the competitive edge.

More and more of our customers are outsourcing their account receivables to us because our regional presence has enabled us to gain understanding of different credit procedures in different countries. Our software systems enable us to electronically store our collection process in a centralized online based system for convenient access on any case file. We also provide our customers with regular monthly updates or upon request.

Our work which supplements the functions of various Credit Control Departments is vital in safeguarding the growth of our customers businesses, reducing costs and maximizing shareholder value.

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When cases (are) entrusted to your agency, most of them are provided (with) feedbacks with high efficiency and professional risk management advice, which adds extra value to our clients. The diligent attempts and professional skills of your staff are indispensible to the recovery (process).

Vincent, Wang Shu
China Export & Credit Insurance Corporation

MobileOne Ltd has appointed Milliken & Craig as one of their main debt recovery agent since 1999. M&C has given us excellent support in their debt collection efforts and has constantly displayed the highest level of professionalism in their services. M&C's response has always been prompt & efficient. In view of M&C's track record with M1, we will not hesitate to recommend their debt recovery services to any company that wish to appoint them as their debt collection agent.

Khoo Ai Lin,
MobileOne Limited
We wish to congratulate Milliken & Craig for a job well done! They were assigned two of our most difficult oversea debtors, and to our absolute surprise, both cases were solved with such lightning speed we could hardly imagine. Though they couldn't tell how they did it, we got every cent back, and that's all we care.

Tan Pin Ho, Peace River Marketing Services
We thank you and your collection team for being fast in responding to us whenever we enquire about status of our debtors. We also appreciate your quick assignment of alternate staff when the staff go on maternity leave or no longer handling the case.

Well done and thumbs up to your efficient team and may you all have a great year ahead :)

Jacqueline Chiang
Chevron Singapore Pte Ltd

Awarding  you the Certificate of Achievement in recognition of your outstanding achievements and contributions throughout the year.

Liew Pui Shin giving TOP COLLECTION AGENCY AWARD 2008, UOB Malaysia.

M&C has been one of our top agencies in debt collection services since year 2003.

We would like to express our appreciations to the M&C Team for their support and contributions.Well Done!

Ko Ser Ching
Diners Club (S) Pte Ltd

We would like to commend Milliken & Craig for their Good Debt Recovery service provided to our company since 1999.

M&C's approach is professional and flexible enough to cater to our requirements. Their customer service is commendable
and issues resolution is on timely basis.

We would recommend M&C as our preferred Debt Recovery Agency for their good performance and strong support.

Samantha Poh
MobileOne Ltd
We have worked with M&C for quite sometime and truly valued M&C as one of our partners in the area of debt collections. Your (M&C's) efforts are greatly appreciated especially in difficult country like Pakistan.

Ms Chin Hwee Siang
Coface Credit Management Services Pte Ltd